Last updated April 13, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at Support@JabaUK.com
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Damaged In Transit
Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at Support@JabaUK.com (Please include your order number in the email). We aim to respond to your enquiry in the quickest possible timeframe. We appreciate that all items that are delivered are not necessarily purchased for immediate use. So to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived we ask you to contact us with images of any damage to the item and the packaging within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the couriers insurance.
If you receive a delivery which has been damaged in transit, we are able to replace the product ‘like for like’ free of charge in the quickest possible timeframe. For wooden items damaged in transit we prefer to replace the damaged parts ‘like for like’ only and not the complete carton. This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time. Replacement parts are packed individually and securely for transit. However if a replacement product is not your preference you are entitled to a refund.
The packaging/box around the product is simply there to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many courier depot’s we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.e ordering for a gift this is at your own risk unless you have requested extra packaging prior to your order being dispatched.
**Re-delivery charges may apply if the consignment is refused for reasons other than the goods not conforming with your consumer rights eg. the goods are faulty or not as described **
If the product you have purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with the Consumer Right Act 2015. You will be required to provide proof of purchase such as your receipt, order confirmation email or sales invoice. These rights are non-transferable.
I have returned an item. When will I receive my refund?
We aim to process returned items and refunds on the day the item(s) are received back with Online4baby. Once the item has been processed and authorised, your refund will be put back into the original payment method that was used. This is likely to be completed within 14 days.
Can I return an item if I do not like it?
As long as the item you have received is still new, unused and you still have the original packaging; you will have 14 days (from the day after receipt of the item) in which you can contact JABAUS to book the item in for a return.
Please contact us by email at Support@JabaUK.com (please include your order number in the email).
We aim to respond to your enquiry in the quickest possible timeframe.
Return of Unwanted Goods
The right to cancel is a no fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through JabaUS.com are covered by the 14 day right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email to Support@JabaUK.com, stating your order number. Any parcel returned to us without authorisation will be refused. It is the customer’s responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by JabaUS.com in the original state, unused and undamaged. Do not dispose of any of the original packaging if you are wanting to return your goods. We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, thermometers, sterilisers, bottle warmers etc where the original packaging has been opened/unsealed or used.
Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.
We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop, in some cases this may include assembling the goods. furniture which has been assembled can not be returned.
Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products or you have supplied proof of return for the Products.
**Please Note** Online orders must be booked in with Customers service within 14 days from the day after receipt. Any parcel returned to us without authorisation will be refused
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note ● We do not offer refunds if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
If you have any questions concerning our return policy, please fill in a contact us form on our about page.